Welcome to Xinlai.com. We respect your privacy. This Privacy Policy describes what personal data we collect, how we use, store and protect your information, and your legal rights. This policy applies to all services on our website, including custom inquiry, sample request, order placement and email communication.
1. Who We Are
Data Controller: SHENZHEN XINLAI CRAFTS CO., LTD
Address: 4th Floor, Building 3, Chaokun Industrial Park, Huiyang District, Huizhou City, Guangdong Province, China
Email: www@xinlai.com
Website: Xinlai.com
2. Information We Collect
①Information you submit voluntarily
When you submit inquiry forms, send emails, register accounts, place orders or request samples, we collect your name, company name, email address, phone number, shipping address, billing information, order requirements and custom design materials.
②Automatically collected data
When you browse our site, we log IP address, browser type, device info, visited pages, dwell time and traffic source. We also use cookies to collect site preferences and session information to improve user experience and analyze website statistics.
③Payment information
Payment is processed by third-party payment providers. We do not store your full credit card details, only transaction reference numbers for order reconciliation.
3. How We Use Your Data
- Process your custom inquiry, quotation, sample, production, shipment and after-sales service to fulfill our contract;
- Reply to your inquiries, technical communications and send updates on order status;
- Maintain website functions, troubleshoot failures and ensure website security;
- Send newsletters, new product releases or promotions only with your explicit consent. You may unsubscribe anytime;
- Comply with legal obligations for tax, customs and data retention requirements.
We will never sell or trade your personal information to any third party.
4. Cookies
Necessary cookies ensure basic website functions. Analytical cookies help us understand visitor behavior.
You may disable cookies in your browser settings, but some site features may not work properly.
5. Third-party Service Providers
We may share necessary data only with trusted partners for business purpose:
- Logistics carriers for shipment and customs clearance;
- Payment processors to complete transactions;
- Website hosting, email service and analytics providers.
All third parties must comply with data-protection rules and are prohibited from misusing your data.
We will not disclose your personal data to irrelevant parties unless required by law.
6. Data Retention
Order-related data will be kept for 5 years after order completion for tax, customs and after-sales purpose.
Marketing records will be kept until you unsubscribe.
Website access logs will be deleted after 12 months.
After retention period, your data will be securely erased or anonymized.
7. Your Rights
Subject to applicable laws including GDPR, CCPA and PIPL, you have rights to:
- Access your personal data and request a copy;
- Correct inaccurate personal information;
- Request deletion of your personal data (except data we are required to retain by law);
- Restrict the processing of your personal data;
- Receive your personal data in an exportable format;
- Object to marketing emails and certain data processing activities;
- Withdraw your consent at any time.
Please send your request to www@xinlai.com. We will verify your identity and respond within the legal time frame.
8. Data Security
We apply industry-standard security measures to protect your data against leakage, alteration and loss. No internet transmission can be guaranteed 100% secure, and we will do our best to protect your information.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policy when you visit external sites.
10. Minors
Our site is intended for adults and business customers. We do not knowingly collect data of children under 14. Contact us immediately if you notice such data exists and we will remove it.
11. Policy Revision
We may update this Privacy Policy. New version will be published on this page with updated date. Continued use of website means you accept revised policy.
12. Contact Us
For privacy-related questions and requests, please email: www@xinlai.com
